Every business wants to be a customer's first choice. Building and managing a website can play a significant part in making that happen.
The concept of a website extends far beyond just an online presence, it extends to your business' core values and to every online interaction you have with customers and suppliers. In effect, your website creates and maintains your reputation and so reflects your customers' experiences of your organisation. A website is really a part of your organisation's reputation - its 'personality'.
Customers and employees can build up emotional attachments to certain websites, allowing for strong loyalties and even a sense of ownership. This can help maintain employee motivation and increase your sales.