What is your first thought when the word ‘branding’ is used? I can safely bet that logo flashed through your mind and you were correct, at least part of a company’s branding involves a logo but the concept of a brand extends far beyond just your company logo.
It extends to your business' core values and to every interaction you have with customers and suppliers. In effect, your brand creates and maintains your reputation and so reflects your customers' experiences of your organisation.
A brand is really your organisation's reputation - its 'personality'.